Your store sells from a catalog on WhatsApp, without slowing down the counter
A customer sends a voice note asking for stock, the agent shows your catalog with photos and prices, and the order comes together with a few taps. It serves retail and wholesale customers every day, sends the payment link in the same conversation and hands off to your team when needed.
Amibaonline
If you run a store or a distributor, this will sound familiar
Orders arrive as voice notes and screenshots
A customer sends a voice note or a photo of a list, someone types it into the system by hand, and the mistake only shows up once the delivery has left.
You spend the day answering price and stock questions
How much is it, is it in stock, until what time do you deliver. Every repeated question interrupts a salesperson who could be closing a big order.
Wholesalers buy after you've closed
Customers plan their restock at night or on weekends. If nobody answers until Monday, another supplier gets that order.
Collecting on credit accounts means chasing people
Sending balances, reminding due dates and resending invoices one by one eats up hours of admin time, and late payments pile up anyway.
What the agent handles end to end
Catalog sales
From the customer's voice note to a confirmed order, without anyone typing up a spreadsheet.
- Understands the customer's voice note or text and detects which products they want
- Shows the catalog with photos, prices and pack sizes
- Builds the order with quantities, total and delivery details
- Sends the payment link in the chat or records it on the customer's credit account
- Sends the confirmation with the details as a PDF
- Hands off to the salesperson with the full history when the customer asks
Restocking for wholesale customers
Customers who buy every week restock on their own, at any hour.
- Recognizes the customer and brings up their usual order list
- Suggests repeating the last order and adjusts quantities in the chat
- Applies each customer's price list from your system
- Records the order straight into your ERP for picking and invoicing
- Updates the customer on delivery status before they have to ask
Collections on credit accounts
Balances get followed up on their own and the customer gets the payment link in the same conversation.
- Sends the account statement and invoices as PDFs when the customer asks
- Reminds due dates before the debt falls behind
- Sends the payment link for the method you already use, in the same chat
- Records the payment and confirms the updated balance
- Hands off to accounts the cases that need negotiating
After-sales and complaints
Every complaint is logged and routed without leaving the customer hanging.
- Receives the complaint with photos of the product or the delivery note
- Answers according to your returns and exchanges policy
- Records the case in your system with all the details
- Coordinates the pickup or exchange of the product
- Hands off to a person with the full history when the case calls for it
Message Nube Store as if you were a customer.
Nube Store is a demo business with its own website and agent. Send it a WhatsApp message and see how it replies.
Clothing storeSizes, stock and payment link.
These are fictional businesses, and they chat in Spanish: nothing is charged or delivered. Amiba's WhatsApp number replies.
Works with what you already use
Orders that come in on WhatsApp go straight into your ERP or online store via API, with stock and prices always up to date.
Common questions in retail and distribution
I have hundreds of products and prices change all the time. How does the assistant avoid giving customers outdated information?
Amiba doesn't keep a separate copy of your catalog: it connects via API to your management system (Odoo, Zoho or any system with an API) and answers with what is loaded there at that moment. When you update a price or stock level in your system, the assistant already replies with the new data, without you loading anything twice. And if a customer asks about something that isn't in your information, it hands the question to a person on your team.
I sell wholesale and each customer has their own price list. Can it quote differently depending on who's writing?
Yes. If your ERP or CRM handles price lists by customer, Amiba answers each one with the list that applies to them, because it checks your data via API when it replies. A retail customer sees counter prices and your regular wholesaler sees their own terms, on the same WhatsApp channel. Prices always come from your system, never from an estimate by the assistant.
My customers send orders as voice notes or a photo of a handwritten list. Can it handle that too?
Yes. Your customers can keep ordering the way they do today, and Amiba builds the order in the same WhatsApp chat, confirming items and quantities with the customer before closing it. If part of the voice note or photo isn't clear, it doesn't guess: it passes the conversation to a person on your team with all the context so the order goes out right.
Many of my customers buy on credit. Does it help with collections or only with sales?
It helps with both: Amiba sells and also handles collections, because the customer gets the payment link in the same WhatsApp conversation. It connects via API to your ERP and tells the customer how much they owe or which invoices are pending, using the real data in your system. And when a collection needs a human touch, the conversation goes to your team with the full history.
My wholesalers are used to dealing with their usual salesperson. Won't they be annoyed if a machine answers?
They don't lose their salesperson: Amiba handles the day-to-day operational work and, as soon as the customer asks to talk to a person, hands the chat to your team with the whole history in view. The salesperson picks up knowing what was discussed, what the customer ordered and what is pending, without making them repeat anything. Plans also include unlimited users, so your whole sales team can work from the platform at no extra cost per person.
See it working
with a case from your business
Book a 30-minute demo and we'll show you the agent handling a real case in retail and distribution.
- 1
Discovery
30 minutes to understand your operation and choose what to automate first.
- 2
Setup
We load your information, build the agents and connect your system. On your side, someone who knows the business.
- 3
Go live
It goes into production in weeks and we fine-tune it with real conversations. Our team in Asunción supports you.
Times shown in Asunción, Paraguay time (GMT-3).